Good's purchased online will be processed within 2 business days from order receipt (Business days for online sales are Monday through Friday 8am-5pm MST excluding holidays - this includes the business day on or closest to Christmas Eve). Allow up to 4 days during Black Friday/Cyber Monday weekend for order processing. All orders are shipped via United States Postal Service, First Class Parcel.
If you’re trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. USPS deliveries occur Monday through Saturday, excluding holidays and may take up to 14 business days during busy times of the year such as Christmas. We do not guarantee an arrival date or window.
If you require express or 2-day shipping, contact us at firstname.lastname@example.org for charges/availability.
FatCats is not responsible for lost or stolen Gift Cards purchased at our physical locations or online where the shipping carrier has confirmed delivery
Order occurring between 12/22 - 12/25, will not be processed until 12/26 after the holiday. Thank you for allowing us time to spend with our loved ones during the holidays.
SHIPPING AND HANDLING COSTS:
Shipping costs are standardized for all products at $2.50. Orders are charged this rate in order to ensure the contents are protected & tracked in transit (this charge may be waived during promotional periods while the service remains intact). PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. Utah orders - excluding Gift Cards - will
be charged 6.5% sales tax.