FatCats Terms and Conditions & Privacy Policy

FatCats Terms and Conditions & Privacy Policy

FatCats Terms & Conditions, Privacy, Security, Shipping & Delivery Policies


“We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Cookie information is used by third-party digital advertising companies for advertising purposes on Google networks (including YouTube), Facebook and other social media platforms”


“Your payment and personal information is safe. Our Secure Sockets Layer (SSL) software is above the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Payment information, such as credit card numbers, are only accessed with customer permission in order to rectify broken transactions or in the event the merchant system fails to charge the card. Permission is requested via telephone or e-mail if a phone cannot be reached. Representatives are forbidden to ask for credit card information over e-mail.”


FatCats does not accept returns or refunds for goods purchased online (with the exception of Movie Tickets - see below) unless where required by law. Purchases made by mistake or lost in transit may be considered for return/refund by contacting FatCats directly at customerservice@fatcatsfun.com. Purchases made by mistake are non-refundable once the parcel has been shipped. Purchases made online and shipped directly to the customer are not available for refund where the carrier (USPS, UPS, FedEx, etc) has confirmed delivery. All shipments will contain a tracking number from the carrier which is paid for by the customer in the shipping price.

Movie Tickets purchased through FatCats online ticketing website may be refunded up to (1) hour before scheduled showtime for up to 9 tickets. Refunds are available for online movie ticket purchases made through fatcatsfun.com ONLY. To request a refund for purchases not made online please call the center where the ticket was purchased. The phone numbers for each of our theaters may be found on the contact page of the theater in question. Refunds require certain amounts of information in order to be processed which may include your full name and credit card details. See 'Security Policy' above for details on security.


A double opt-in process is used for guests desiring to receive SMS or text communications from FatCats Entertainment. Those who wish to subscribe may do so by visiting their Rewards account profile and selecting the appropriate opt-in box. Message & Data rates may apply.

Guests who no longer wish to receive SMS or text communications may opt-out by doing either of the following:

• Reply STOP to a recent FatCats text message
• Visit their Rewards account profile and unselect the box that reads "Yes, opt me in to receive SMS communications"

FatCats does not sell or share a guest's phone number or private information to other companies. FatCats uses a few different 3rd party services to provide email and text communications (such as movie newsletter and birthday rewards) to guests.


The following applies to FatCats arcade cards and gift cards purchased in-store and online prior to 11/1/2021. Due to state laws, FatCats gift cards may not be used to purchase alcoholic beverages at FatCats locations in Utah, Idaho, or Colorado. FatCats gift cards may, however, be used anywhere else for purchases including movies, food, alcoholic beverages, bowling, arcades and any other attraction we offer.  This card may be reloaded at any time, but may not be redeemed for cash, used to purchase another Gift Card or resold. No change may be given for any balance remaining on the card nor will any cash be refunded for any purchase made with the card. FatCats reserves the right to revoke privileges of this card and suspend any balances on holder's account for misuse of the facilities. The purchase and use of a FatCats gift card constitutes acceptance of these terms. FatCats entertainment is not responsible for lost, stolen, or damaged cards. Gift Card values do not expire where required by law.

The following applies to FatCats online gift cards purchased after 11/1/2021Valid for all purchases including movies, bowling, arcades, food, and so forth in-store and online at fatcatsfun.com. This card may not be used to purchase alcoholic beverages except where state law allows. Valid only in the United States. By using this card, you agree to the Cardholder Agreement at merchantgiftcard.giftcardmall.com. Treat this card like cash; no replacement if lost/stolen without card number and proof of purchase. Not reloadable; no cash redemption unless required by law. Funds don’t expire; if Valid Thru date has passed, call for new card. For balance inquiry/customer service, visit merchantgiftcard.giftcardmall.com or call 866-294-6806. If you do not agree to these terms, do not use the card, save your receipt, and cancel the card by calling customer service and requesting a refund in the form of store credit. FatCats Gift Card is issued by MetaBank®, N.A., Member FDIC.


FatCats strictly adheres to the industry standard that no persons under the age of 17 may purchase any rated "R" movie. Persons under the age of 17 wishing to attend a rated "R" movie must be accompanied by an adult over the age of 21. Ages 6 and under are not admitted under any circumstances - no exceptions. A valid, government-issued ID will be checked at the podiums entering the theater sections and/or theater entrances at our centers for all persons attending a rated "R" movie who may appear to be under the age of 17. There are no exceptions to this policy. To Recap:

• FatCats will not sell "R" rated tickets to any person under the age of 17.
• A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. for additional tickets.
• The purchaser must also attend the movie for which the additional tickets are purchased.
• Children 6 and under are not allowed to attend "R" rated features. (No Exceptions)
• Ushers may check for photo identification if a guest appears to be underage and is holding a ticket for an “R” rated feature.
• Kiosk ticket sales are an important service for our guests. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem online ticket purchases from a ticketing kiosk.
• Theater Employees may be stationed at the entrance to a theater playing MPAA rated “R” films to check tickets and photo identification for all who enter to prevent minors from improperly entering.
• FatCats reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the “R” rated film.


1. Must be 16 years of age or older to have a membership card.

2. Points are not awarded for Gift Card or Arcade Card purchases.

3. Points have no actual cash balance. 

4. FatCats reserves the right to change, alter or discontinue the program and/or rewards at any time without any liability to FatCats or its Members.

5. Rewards are subject to verification in the event of Point Of Sale or Computer failure. 

6. The max number of points you can earn in (1) day is 600 points.

7. Only one membership card can be used per transaction.

8. FatCats Employees are not eligible for the rewards program.

9. Must present Membership card or phone number to cashier before the transaction to earn points.

10. Gold Cat Membership Purchase is Non-refundable.


Outside food or drink, including but not limited to, cakes, cupcakes, cookies, ice-cream, or soda is not permitted at FatCats.

The standard policy of no outside food or drink is waived for booked parties for the following circumstances:

• The client is permitted to serve guests store-bought celebratory cakes or cupcakes only with the ingredients label present on the packaging during the scheduled event.

• Special permission may be granted allowing food or drink from a licensed food vendor.

Please contact your nearest FatCats for any additional information or details regarding this food policy.

This food policy is required for liability reasons. The purchase of a party package transfers liability for outside cakes onto the customer.

Contact us for more information:

2989 W Maple Loop Dr. #100 Lehi, UT 84043


E-mails are monitored during business hours Monday through Friday 9 AM - 5 PM

Above Terms & Conditions, last updated on Monday, October 22nd, 2021, at 10:00 AM (MST)