Frequently Asked Questions


Q. I purchased a movie for the wrong location by accident. Can I refund my ticket?

A. YES! Simply use this link and enter the appropriate information used to purchase the movie. Note, that online refunds are only available for tickets purchased online using the website (no third parties, such as Fandango or MovieTickets). Refunds are also only accepted up to 1 hour before the scheduled showtime. If it is after please contact the theater for which you purchased the ticket.

Q. I'm a Gold Cat Member and didn't get $1 Off My Movie Tickets. Am I missing something?

A. When booking a $1 Off Online Movie Ticket using your Gold Cat membership make sure you do NOT select a regular ticket option. $1 Off Online Movie Tickets is a separate ticket item listed below or instead of the regular ticket options. If you do not see "Discounted Adult (or Child/Senior) Gold Cat Ticket" then check to make sure you are signed in by looking for the "Welcome, name" in the bar above the ticket options. Please also remember that the $1 Off benefit is for the movie ticket price, not the online fee, and is only available for online movie tickets. For additional questions feel free to contact us on Facebook or by emailing

Q. I am looking for a donation for my school. Who do I contact?

A. We love giving back to our community! Please be aware that due to the sheer volume of donation requests we receive on a daily basis, not all donation requests can be granted. Each location has a monthly cap amount that they are required to adhere to. For donation requests please contact the event manager at the location you are requesting from. You may also use our contact form which will take your request to the right person as well.

Q. Can we bring outside food into FatCats?

A. No, we do not allow outside food of any kind at FatCats.

Q. Does FatCats offer Assistive listening device (ALD) systems or Closed Captioning Devices?

A. Yes, each FatCats theater is equipped with Closed Caption Devices for all that need them.

Q. Where do I apply for a job at FatCats?

A. All Jobs are located under the careers tab. Simply Follow this link:

Q. How many rewards points can I get in one day?

A. 600 is the max amount of points you can receive in one day at FatCats.