Q. I purchased a movie for the wrong location by accident. Can I refund my ticket?
A. YES! Simply use this link and enter the appropriate information used to purchase the movie. Note, that online refunds are only available for tickets purchased online using the fatcatsfun.com website (no third parties, such as Fandango or MovieTickets). Refunds are also only accepted up to 1 hour before the scheduled showtime. If it is after please contact the theater for which you purchased the ticket.
Q. I am looking for a donation for my school. Who do I contact?
A. We love giving back to our community! Please be aware that due to the shear volume of donation requests we receive on a daily basis not all donation requests can be granted. Each location has a monthly cap amount that they are required to adhere to. For donation requests please contact the event manager at the location you are requesting from. You may also use our contact form which will take your request to the right person as well.
Q. How does the Loyalty Program work in Gilbert?
A. Currently loyalty points can only be earned and used online for movie related purchases/rewards in Gilbert. We are upgrading our Point of Sale Software in the center itself in May and that has to be done before loyalty points can be earned and used everywhere both online and in-store and for more than just movies. We expect this to be done sometime early summer. In the meantime, sign-up today and start earning points on movies you buy online so that you can use rewards during summer break!